Contact Form

Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.

Click & Collect FAQ's

Click & Collect
Click & Collect is a complimentary service that allows you to pick up your order directly from one of our stores rather than having it delivered. Once ...
Thu, 10 Sep, 2026 at 12:26 PM
Can another person collect my Click & Collect order on my behalf?
If you would like someone else to collect your Click & Collect order on your behalf, they will need to present the original collection email alongside y...
Thu, 10 Sep, 2026 at 12:27 PM
How do I place a Click & Collect order?
Our Click & Collect service allows you to conveniently reserve and collect your items from your chosen Designer Exchange boutique. While browsing our w...
Thu, 10 Sep, 2026 at 12:27 PM
How will I know when my Click & Collect order is ready?
As soon as your order is carefully prepared and ready for collection, we will send you a confirmation email. We kindly advise checking the store’s opening h...
Thu, 10 Sep, 2026 at 12:27 PM
How long do I have to collect my Click & Collect order?
You will have a full four days from the moment you receive your collection confirmation email to pick up your order. When you arrive, please remember to pro...
Thu, 10 Sep, 2026 at 12:28 PM
How do I cancel my Click & Collect order?
If you need to cancel your Click & Collect order, please reach out to us via our contact form here. For security purposes, please ensure you contact us ...
Thu, 10 Sep, 2026 at 12:28 PM