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Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.
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Buying From Designer Exchange
General Buying FAQ's
5
Are your products new or second hand?
How can I cancel my order?
Do you offer flexible payment options when buying from you?
Are there any custom charges I have to pay when I place an order from outside the UK or return an order?
Back In Stock Alerts/Wishlist (Set An Alert For An Out Of Stock Item)
In-Store Buying FAQ's
6
Visit a Store
Locations / Opening Hours
In‑Store Payment Methods
Click & Collect
Remote Sales
View all 6
Online Buying FAQ's
11
Online Orders
Having issues with accessing the website?
Requesting More Information
Online Payment Methods
Delivery Timeframes
View all 11
Click & Collect FAQ's
6
Click & Collect
Can another person collect my Click & Collect order on my behalf?
How do I place a Click & Collect order?
How will I know when my Click & Collect order is ready?
How long do I have to collect my Click & Collect order?
View all 6
Voucher FAQ's
6
What is a Designer Exchange Voucher ?
How long are Designer Exchange vouchers valid for?
Where/How can I use my Designer Exchange vouchers?
How do I redeem my voucher online?
I am unable to redeem my voucher
View all 6
Store Returns FAQ's
2
What is your in-store returns policy?
Where can I return my in-store purchase?
Online Returns FAQ's
3
Online Returns
The item is not as expected. How can I return an item I purchased online?
How do I return my Click & Collect order?