Contact Form

Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.

General Selling FAQ's

Sell Your items
Selling your items to Designer Exchange is a swift and straightforward process. We invite you to request a complimentary quote today to discover the value o...
Fri, 11 Sep, 2026 at 11:30 AM
Selling with Designer Exchange
To begin, you may either bring your item directly to your nearest Designer Exchange store (subject to certain conditions) or request an online quote to rece...
Fri, 11 Sep, 2026 at 11:30 AM
I have sold my item but have not received payment
If you have selected a bank transfer, the payment should reflect in your account within 1 to 3 working days after your order has been processed. Should you ...
Fri, 11 Sep, 2026 at 11:30 AM
What payment options do Designer Exchange offer for selling?
We are pleased to offer two payment options when you sell your items to us: a Designer Exchange Voucher or a Bank Transfer (Cash). - Cash / Bank Transfer:...
Fri, 11 Sep, 2026 at 11:30 AM
Your Membership
To sell items to Designer Exchange, you will need to become a registered member. You will be provided with a single, convenient account that grants you acce...
Fri, 11 Sep, 2026 at 11:31 AM
Rejection Reasons
Item Acceptance and Rejections While we love reviewing your pieces, there are a few common reasons an item may not be accepted. These include: - The item ...
Fri, 11 Sep, 2026 at 11:31 AM
Abandoned Goods
After providing a final quotation, if we have not received a response from you, your items will be held securely for 14 days. If the pieces are not collecte...
Fri, 11 Sep, 2026 at 11:31 AM